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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chelsea Mayfield

November 14, 2025

5  out of  5
rating by Chelsea Mayfield
"Lori walked me through the whole process and was always available to answer any of my questions. She was a pleasure to work with!"
We responded:
"Thank you, Chelsea, for your kind words about your experience with Lori. We're glad she could assist you and make the process smooth. If you have any more questions or need further assistance, feel free to reach out."
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Sandra Lopez

November 13, 2025

5  out of  5
rating by Sandra Lopez
"I just started my auto and renters insurance with State Farm. And Mr. Ariel Vazquez was very helpful and he is the reason we chose state farm."
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Tiger Leaton

November 5, 2025

5  out of  5
rating by Tiger Leaton
"Justin was very helpful. He clearly outlined the features of options and helped set everything up. I recommend him for clear communication and going out of his way to make sure everything was set up."
We responded:
"Thank you, Tiger, for your feedback! We're delighted to hear that Justin was able to assist you with your insurance needs and that there was an abundance of communication throughout the process. We sincerely appreciate your recommendation and look forward to serving you as a valued customer!"
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Mayra Reyes

November 4, 2025

5  out of  5
rating by Mayra Reyes
"It was my first time changing insurances and Justin, our agent, walked me through it easily. Very communicative wether phone, email, or text and he answered all my questions thoroughly. I highly recommend State Farm."
We responded:
"Thanks so much, Mayra, for the kind words and recommendation! We're happy Justin could help make your insurance switch a smooth one. Communication is really important to us, so we try our best to stay connected with our customers as much as possible. If you ever have more questions down the road, don’t hesitate to give us a shout!"
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Bryan Gonzales

October 26, 2025

5  out of  5
rating by Bryan Gonzales
"Had the pleasure of working with Justin Dodge, very professional, efficient, and skillful. Available at a moment’s notice when needed help quoting my home and car insurance. Highly recommended agent for all your insurance needs!"
We responded:
"Thank you, Bryan, for your thoughtful feedback regarding your experience with Justin Dodge. We're glad to hear he provided prompt and efficient assistance with your insurance needs. We truly appreciate your business and your recommendation. We look forward to continuing to support you!"
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angel Mejia

October 22, 2025

5  out of  5
rating by angel Mejia
"10/10 service"
We responded:
"Thank you, Angel, for your feedback and the perfect rating! We're glad to hear you had a great experience and look forward to assisting you with insurance needs. If you need anything, please don't hesitate to reach out. "
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James Barron

October 4, 2025

5  out of  5
rating by James Barron
"Justin was very helpful with all my questions even answering questions about my other insurances instead of pawning me off on them. Ultimately switched my insurances and it was the best thing I've done in a while I'm saving tons of money."
We responded:
"Hi James! Thank you so much for your kind words! We're thrilled to hear that Justin was able to assist you thoroughly and provide you with excellent customer service. It's also wonderful that switching your insurance made such a positive difference and helped you save money. We truly appreciate your trust and look forward to continuing to serve all your insurance needs!"
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Mr B

May 5, 2025

5  out of  5
rating by Mr B
"I love them and will be with them forever. The professionalism and kindness is out of this world"
We responded:
"Thank you Mr. B for the kind words! We are thrilled to have you as a customer and look forward to taking care of you and your family's insurance needs. Hope you have a wonderful rest of your week and a safe and Happy 4th of July!"
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Alvin Hix

March 11, 2025

5  out of  5
rating by Alvin Hix
"Justin Dodge and the entire staff at this office are PHENOMENAL. They took care of me from the day I called and got a quote to now. They were able to drop my insurance $300.00 dollars. Thank you, Thank you, Thank you. These people are the best in the business."
We responded:
"Wow! Thank you Alvin, for taking the time to leave us such a wonderful review! Providing our customers with the utmost service is absolutely one of our top priorities, and hearing that we were also able to save you money on your insurance is definitely the icing on the cake. We're beyond excited to have you as our customer and look forward to assisting with all your insurance needs. Hope you have a wonderful weekend and thank you again, from all of us here at Jessica Runnels State Farm!"
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Duronte

February 28, 2025

5  out of  5
rating by Duronte
"Lori Pasley is a PHENOMENAL State Farm agent!!! My family and I recently to TX and Lori took charge by making sure we were provided with accurate information on homeowners/auto insurance polices. She ensured we received the best rates and made sure we were satisfied. Her skill level of market research and detail is impeccable. Next, Lori’s CUSTOMER SERVICE is unmatched. She always answered all my questions and provided solutions in a timely fashion. I cannot say enough how Lori has held our hands every step of the way and I’m so thankful our paths crossed. Finding good policies and people you can trust can be stressful, but Lori dispelled all those notions. A million thank you’s to State Farm, Jessica Runnels office, and LORI PASLEY!!! Ask for her and I promise you will not regret your decision. Lori deserves high praise for her continuous efforts to satisfy customers needs! Everyone needs a LORI in their life!!! Every time I get to connect with her I’m left with a smile on my face and encouraged. P.S. Five Stars just isn’t enough. Lori is A+ in my book :)"
We responded:
"Thank you Duronte for such amazing feedback! We absolutely love having Lori Pasley on our team and are thrilled to hear that you had a pleasant experience. You brightened our day, and we look forward to helping you with all of your insurance needs - present and future. Thank you again for your business. We sincerely appreciate it!"
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Brianna Walsh

February 14, 2025

5  out of  5
rating by Brianna Walsh
"Highly recommend. Cut our auto insurance premium in half - literally. Justin always answers my calls or emails quickly and is super nice."
We responded:
"Thank you for the fantastic review! Our team works hard to provide the best experience possible and it means a lot to us to hear that Justin was so helpful and responsive. Not to mention that we were also able to save you money on your auto insurance! Win, win! We look forward to assisting you with all your insurance needs and hope that you have a wonderful weekend! "
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Mae D

January 15, 2025

5  out of  5
rating by Mae D
"Justin Dodge was able to quickly get my renter's insurance for me. His responses to my questions were immediate also. Great to work with and highly recommend!"
We responded:
"Hi Mae! Thank you so much for taking the time to provide such amazing feedback. We are thrilled to hear that Justin was able to assist you with your renters insurance needs and appreciate you recommending him to others. Hope you have a wonderful rest of your week!"
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Viviana D

July 2, 2024

5  out of  5
rating by Viviana D
"I’ve recently moved from Los Angeles to Texas. I’ve been with State Farm for quite some time, so I did some research on a new agent following my move. I want to give a huge shout out to Justin, who’s been helping me transfer my CA policies, set up Drive & Save and everything in between! He’s responsive, polite, and just plain awesome. Thank you, Justin!"
We responded:
"Thank you Viviana for the amazing review! I'm elated to hear that Justin has helped make transiting your State Farm insurance policies from California to Texas a pleasant experience. We look forward to helping you with all of your future insurance needs and WELCOME TO TEXAS! "
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Jeff Long

June 28, 2024

5  out of  5
rating by Jeff Long
"Great people giving top-notvh service. And saved me a bunch of money when we switched to State Farm!"
We responded:
"Thank you Jeff for the amazing 5-star review! We are always pleased when we're able to offer our customers insurance coverage that not only fits your needs, but also saves you money! Thank you again for your business. We sincerely appreciate it."
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KOLLIN HAMILTON

June 28, 2024

5  out of  5
rating by KOLLIN HAMILTON
"I have had my business with them for many years. Lori, is my favorite customer service rep. I know she's newer here, but she has many years experience with State Farm!"
We responded:
"Hi Kollin! Thank you so much for your amazing review! We love seeing the positive feedback and know that Lori appreciates your kind words as well. Hope that you have a wonderful rest of your week!"
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Mike Hoes

June 28, 2024

5  out of  5
rating by Mike Hoes
"I came in to this State Farm office and was assisted by Lori Pasley, who was super friendly, and helped me with my auto insurance policy. I was very impressed by her knowledge and professionalism, and she is a just a super sweet person who makes you feel welcome. Superb customer service! Thank you Lori!"
We responded:
"Thank you Max for the amazing review and the kind words about Lori Pasley! We absolutely understand the importance of providing great customer service and try our best to make sure our customers are well taken care of. We appreciate your business and thank you again for taking the time to share feedback on your experience!"
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kamry allison

June 27, 2024

5  out of  5
rating by kamry allison
"Justin provided excellent service. Highly recommend."
We responded:
"Thank you Kamry! Justin is an awesome asset to our team and it's great to hear that you feel the same. "
Profile photo of Charity Selsor

Charity Selsor

June 26, 2024

5  out of  5
rating by Charity Selsor
"Amazing team at State Farm. Kelly helped me out with all the details to get my car insured and sent over the policy number and ID cards lickety split. Great experience, team and people. Thanks again Kelly."
We responded:
"Thank you Charity for taking a minute to leave such a pleasant review. We sincerely appreciate your business and are pleased to hear that you had such a great experience with Kelly! We look forward to assisting you with all of your insurance needs and hope that you have a wonderful rest of your week!"
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Sunshine Wigglefoot

June 26, 2024

5  out of  5
rating by Sunshine Wigglefoot
"I have never seen a more dedicated, efficient & hard working team as the Jessica Runnels Agency!"
We responded:
"Thank you so much for your kind words! We sincerely appreciate your business and are here to help in any way we can. "
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Cindy Dodge

June 16, 2024

5  out of  5
rating by Cindy Dodge
""Justin was very professional and informative when I was asking questions about auto insurance coverages ""
We responded:
"Thank you Cindy for taking the time to leave such a positive review! Justin works hard to make sure our customer's auto insurance questions are answered. Reading your positive feedback brightened our day! Thank you again for your business."
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Lindsie Winkler

June 13, 2024

5  out of  5
rating by Lindsie Winkler
"Hands down the best insurance agents ever. Kelly is quick to respond, always has an answer and quite literally the sweetest person! Thank you guys for your well rounded team who make insurance changes, questions and so on not feel like a hassle to ask!"
We responded:
"Thank you Lindsie for sharing such a positive review about the service that you received from Kelly! Our team understands the importance of being able to respond quickly to our customers' needs and strive to ensure that we handle everything in a timely manner. We are always happy to help with all of your insurance needs and sincerely appreciate your business! Thank you again and hope you have a wonderful weekend! "
Profile photo of Gavin Haehnel (Val)

Gavin Haehnel (Val)

June 11, 2024

5  out of  5
rating by Gavin Haehnel (Val)
"Do I recommend this place AND the insurance? ABSOLUTELY! Y'all need to get on board with StateFarm mama Lori 8f you guys do though! She got me set straight with the best savings on my Ole 2001 Expedition at 20 and plus you get this cool little Bluetooth device to earn MORE savings?!?!? You guys are missing out if you aren't with them here."
We responded:
"Thank you Gavin for your kind words! Lori is most definitely an amazing asset on our team and we appreciate you sharing your positive experience regarding insurance on your Expedition so that everyone else knows as well! Thank you again for your business!"
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Presley Tuch

February 17, 2024

5  out of  5
rating by Presley Tuch
"Jessica and her team go above and beyond to get things done."
We responded:
"Thank you Tuch Family! We appreciate you trusting us to properly insure your assets and take care of your insurance needs."
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Sherri Hendricks

February 2, 2024

5  out of  5
rating by Sherri Hendricks
"Lori Pasley is one of the nicest most helpful and compassionate salesman I have come across in a long time. She went over and above to assist with all aspects of my insurance needs."
We responded:
"Thank you Sherri for such a heart-warming review! Lori Pasley most certainly has a heart of gold and sincerely cares about our customers. We are beyond blessed to have her as part of our team and are so glad that she was able to get everything taken care of for you. Thank you for your business and welcome to our State Farm family!"
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Laura Bartleson

January 19, 2024

5  out of  5
rating by Laura Bartleson
"Friendly and knowledgeable team... always ready to answer questions & take care of needs!!"
We responded:
"Thank you so much Laura for leaving us a review! We really appreciate your positive feedback and are always more than happy to help you with your insurance needs! Thank you for your business."